Our Reviews

Left the cover for the cabin filter on the floor

I had an 9 am appointment for an oil change and a tire rotation there wasn’t any vehicles for oil change on the appointment side. I didn’t get my car until 10:35 just the paperwork to be taken into the office it took them 20 minutes. But I was speaking with a lady that brought her car in by 10 for oil change on a no appointment and she got her car before I got mine. I been a customer since 2015 when I bought my car at American Chevrolet. Also someone forgot to put my windshield sticker for the next oil change

sorry , i came in for a oil change with an appointment it took over 2 hours for that , the vehicle's without appointments was getting done long before mine. Your staff we did come inContact with was very nice and polite .place was clean .

Amazing customer service

I enjoyed that the experience was very low pressure and seamless

Salesman listened to our needs and helped us find the truck we wanted

As usual it was a very good visit. All concerns were met. This is from a long time customer.

I had an appointment. I was checked in on time, finished before the time stated, explained everything that was done and no concerns. I was contacted and asked how my service was and asked to take the survey.

I am very disappointed by the service I received this past Friday 1/24 at American Chevrolet in Modesto. This is now twice in a row I've had issues and we have been coming here, all the way from San Jose, for the past 20 years with no issues till this past year.. I arrived at 7 am for the express service and I was the 3rd car in line. When the advisor spoke to me once they opened just after 730 he said it would be about an hour. In addition to the oil change and tire rotation I asked to have both of my headlight bulbs replaced as the passenger side was burnt out. At about 8:45 the advisor came to tell me it was just about done. I waited and waited and nothing. By 9:30 I went outside to see if it was done and my car was still in the bay. The advisor saw me and said nothing. At @ 945 I saw them pull my car to the front, so I went into the dealership. I waited another 10 minutes and went to the desk to ask if my car was ready, and I got a snarky comment from the lady at the desk who says well it takes a while for them to bring us the paperwork. I believe it was there because she had my keys and no one came to their desk while I waited. I paid and then when to my car. No one reviewed the paperwork with me. My husband said to check the lights and they were not on. I always have my lights set to auto, and there are always running lights on at all times and then the headlights come on at dusk/dark. I went to the service desk and asked if someone would come look. The tech, not the one who worked on my car said "they work what are you talking about?" I said no they weren't what button did you touch. He then showed that he turned my lights from auto to always on. I said that's not how they are supposed to work. I was already late to my next apt, as I did not expect to be here over 2 hours, so I left. By the time I left Modesto it was 5pm and getting dark, the headlights as he showed me did not come on, and the only way to get any light was to use my fog lights. The next morning I called the dealership, was told service was not open. I asked to be transferred to Kenny's vm to leave a message. I left a message letting him know how upset I was and that I wanted him to call my husband Rafael on Monday to discuss options to correcting this and gave his #. It is now Wednesday and neither one of us have been called. Not having lights is a safety issue and could be a fix-it ticket. I drive every day in the early morning hours and go home after dark. I paid @$100 just for the lights because I was there and my husband is recovering from hand surgery, but now wish we just did it ourselves. I do not know what is going on with the service here, it had always been so much better than any of my local dealerships, which is why we drive 90 miles each way to come here. Now as this is my 2nd issue in a row and no one seems interested in fixing your mistakes, we will not be coming here in the future and will let my Modesto family and friends know not to go here as well. We are very connected through my father-in-law with the veterans in the community. I do expect the error to be fixed though and expect a call to discuss it.

slow service was first one there at express lube and waited 1.5 hrs

Came in with autostop issue You seemed to locate and fix the problem promptly

Always a great job. Courteous and respectful

I was help immediately I was given good information. The purchase of the vehicle was easy and fast and the salesman was very knowledgeable.

Very well treated. Confident my vehicle is in good hands.

Martin was very helpful and pleasant to work with

D.J. was great. He helped expedite the entire process. Great service!

Once again, excellent service.

I went to American Chevrolet with the intent on buying a brand new car and was immediately helped.by Anthony Stephen's, he was very professional, and helpful and got me in my very first brand new car on my own!! Thank you Anthony your the greatest!

Knowledgeble and friendly staff

Got the work done as promised.

Service rep lied to me

Total time to get my oil changed was 3 hours and 45 minutes. Truck sat and I waited 40 minutes after oil was changed just to get my keys and paperwork.

Good job but I have to be honest 230.00 for a oil change and tire rotation and oil additive was a little pricey

This was a good day and it was great service I’ll be back. Thank you again.

Service was prompt and staff was very friendly

Got 3 new tires I needed plus my oil and filter changed.

It's good to be back in the care of American Chevrolet. Just relocated back from Reno, NV and the team in service and sales were great!

We highly recommend American Chevrolet in Modesto for a seamless purchase experience. Hayden, our Sales Consultant, was very attentive and knowledgeable. We really appreciate that he didn't use any high pressure sales tactics, but rather relied upon his extensive expertise to demonstrate the merits of the vehicle and rebate options available. He knew that we were travelling from a long distance, and we were grateful that he had the foresight to be prepared for our visit so that the process didn't take any extra time,... yet we never felt rushed to make a decision. It was so refreshing to encounter such friendly professionalism. Definitely worth the trip!

Our sales Rep answered all of our questions And still continues to help us with any other questions. We brought our one year-old with us, which was difficult, but the dealership made it so easy by giving him toys to play with and stuff to color with. they treated my family and i so well.

All was great however it seemed the process took an awfully long time.

Took my Traverse for an oil change and they did not reset the sensor.

Brad and everyone else that helped me at the dealership did a excellent job ! Everyone was friendly and very helpful. I would like to thank everyone that was involved in helping me !

I brought my car in for a check engine light. Service diagnosed it needed a purge valve, having to do with the fuel and I picked it up end of day the next day. I drove straight from the dealership to my house a few miles away and pulled in the garage. In the morning on pulling out of the garage the sensor when something is too close to my car goes off (there's nothing near my car). It stays on until I put the car in drive and for several seconds after that or if I put it in park it will stop. I called the dealership after the second time it did it and spoke with Jose. Will be bringing it back on Monday. I did not have this issue prior to getting this repair. I expect that whatever it is, you will fix it free of charge.

The guys at American Chevrolet. in Modesto. Service Department. are ( Fantastic) bless them!!!

Courteous and kind as always

Great repoire with Anthony Stephens he was very informative and not pushy

They always do great work.

Excellent service! I dropped off my truck and they offered me Lyft to take me home.

The first person to approach me was not friendly and not helpful at my appointment time.

Buying a new car can be a very long and frustrating experience, but the my purchaser at American through Costco was a very easy and enjoyable experience. Thanks to Tony and Mike for all their help in my purchase.

Had a good experience buying my new truck. My sale's contact Manuel Valtierra was very accommodating, courteous and did not push my decision. He was able to answer all of my questions, Overall a comfortable and friendly experience. My family thanks American Chevrolet

I was not given a complete evaluation on my truck performance other than, confirming that it needed a Transmission replacement! The truck was initially given a performance test-drive. The test-drive confirmed the truck performed poorly & had related transmission issues! I took my truck to a Transmission Specialist where they discovered a broken Engine Mount on the Driver side which apparently was associated in the damage to the transmission. The above additional information I gained through the Transmission Specialist was not discovered by Chevy but only that it definitely needed a Transmission replacement! Nothing about a broken Engine Mount.

Anthony was friendly, knowledgeable, and was able to get me out of there with a new truck pretty quickly.

It is always pleasant at this dealership/service. This is my favorite dealership even compared to the ones in bigger cities in Bay Area and Dublin.

Great service! Nice and welcoming employees

We had a great experience at American Chevrolet. They were transparent about pricing and didn't pressure us into anything. Our salesperson, DJ, was very knowledgeable and answered all questions we had. He took the time to review all features with us and checked in 2 days after purchasing to see if we had additional questions. Exceptional service!

Great service. DJ was very helpful and responsive. They made the purchase of my new vehicle very easy and hassle free

My salesman Larry did a fantastic job and was very professional and will recommend American Chevrolet to all my friends and family.

The folks at American are great!

Justin was great. All service staff were wonderful to me. The discussion with updated needs for my car were transparent and honest, I felt. I appreciated returning to your dealership for my car service. Scheduling and reminders were efficient and I appreciated it. Great job!

Jesse was good. He went over everything when I bought the Colorado and helped me look at all the inventory to make sure to show me all my options

I come here every time and every time they never fail to have the best customer service

Excellent Customer service

Always excellent

Heydon and the sales manager were both standup gentlemen that helped us navigate our purchase without issues. Fernando in Finance was also quick and easy to work with

Great experience from start to finish. Jose and Hector took care of everything

I arrived a few minutes early to my 11:00 appointment. I was greeted warmly and they began right away on my vehicle. They finished fairly quickly and I was on my way in just under an hour!

As always Juan was amazing and had a great customer service. The only thing is that we asked for a oil change and when we got the truck back our replace air filter light was on, I wish they would of called and told us it needed to be replaced and we would of made sure it got done

Great all around

Everyone I encountered was professional and friendly

It took almost half a day to get a simple oil change. I had a 9:30am appointment and didn’t get my vehicle back until almost 3pm. No communication from my advisor either. Just a call to tell me it was ready.

Hayden was great! He got us everything we asked for and more!

good

It was very good. Very professional people at American Chevrolet Sevice Department. As far as diagnosing on the American Chevrolet Shop Mechanics. I wish there was a bit more experience for older vehicles. The mechanics diagnosis was the same as mine. If not I knew more. But, it was a very professional environment.

One of the easiest sales we have had in a very long time. Thank you to the sales staff for your professionalism. Hector you were amazing. We will be seeing you for our next car.

prompt response! liked the experience. great deal! easy transaction!

very good

Great service!

Martín the sales rep has excellent customer service was so helpful understood us in everything we had questions on love our new vehicle

Amazingly good and easy experience. DJ was especially patient and helpful as I changed my mind a few times

Awesome people, really tried to work with me to get a deal done.

Sales person Anthony was amazing, very informative, able to answer all my questions, and no pressure at all. Very pleasant experience!

Larry did amazing ! So happy he was our salesman. We will be coming back for future purchases.

Fast and easy. Anthony Stephens was knowledgeable and helpful.

Good customer service

Excellent service and great personnel. And Hector who was our salesman is the best, I would recommend this dealer.

Amazing

I am shocked at the lack of customer service and professional integrity by the Service department at American Chevrolet in Modesto. I do not feel like a valued customer and will not recommend anyone to them for any reason. On 3/19/25, my son took in my 2012 Equinox to American Chevrolet in Modesto as there was a bad smell in the vehicle and we suspected there was a rodent in the passenger air duct. We were told that they would investigate and let us know, the estimate was $410. We called on 3/20 and left message, but no call back. On 3/22, we called angain and were told that there was a dead rat, it had been removed and they were deoderizing the vehicle and to call back on Monday, 3/24. We did and had to leave another message. No reply. We had to call again on 3/28. The service rep said the service manager would call back. When he did, he apologized for the delay and said that the car would be ready that afternoon. When my son went to pick up the Equinox, they wanted to charge over $990 even though they never received authorization above the estimate. When the service manager came out, he threatened to reverse any repairs done and was trying to negotiate for the doubled price. After about 30 minutes, and holding them to the original estimate, the car was released. It had leaves, rat droppings and other debris in the passenger seat, and still smelled. I do not believe they actually performed any actual service on my Equinox and there was no evidence of their use of a deodorant. I am concerned that they failed to check the air ducts and wiring for damage that would likely be caused by a rodent. As a senior citizen, it's disappointing and offensive that this company would treat a customer this way. Especially, since I purchased the Equinox from that dealership new.

I enjoyed my experience here at this location. Everyone was very plasent and no pressure sales.

Came in for an oil change. Fast and friendly

It was pretty good. It took a little longer to get the paper work done but all in all it was good.

I am writing to complain about my experience with American Chevrolet in Modesto, California. I purchased a 2025 Chevrolet Traverse on March 10, 2025. Since the time of purchase, I experienced significant and repeated safety issues with the vehicle, which caused me to lose confidence in its reliability and my family's safety while driving it. During the purchase process, the vehicle appeared to be in normal working condition during the test drive. However, while finalizing the paperwork, the salesman informed us that the check engine light had turned on, the entire system was failing, and the brake system was unresponsive. We were told the car needed to be serviced before we could take it home. At that point, we had already signed the contract and were not given the option to cancel. Had I been informed of these issues before signing, I absolutely would not have proceeded with the purchase. The dealership serviced the vehicle and assured us that it was only a loose sensor. We picked up the vehicle on March 11, 2025, and followed all instructions regarding the ceramic coating that had been applied. That evening, while attempting to park the vehicle in the garage, my husband noticed the check engine light had turned back on. However, by the next morning, the light was off again, so we continued to monitor the car rather than immediately returning it to the dealership. Since it was raining throughout the week, we did not drive the vehicle again until March 19, 2025. On that day, while driving in a residential area with my children in the car, the vehicle began beeping, the check engine light turned back on, and the brake system failed again. The radio stopped working and the screen and steering wheel were overheating. Concerned for our safety, we immediately pulled over and contacted the salesman, who directed us to roadside assistance. The vehicle was towed back to the dealership that evening. After discussing the issue with the sales managers and the salesman, I requested to cancel the contract or have the vehicle replaced due to the repeated and severe safety concerns. However, I was told that the car had to be serviced first before any further steps could be taken. On March 20, 2025, I followed up with the service department and was informed that the issue was with a sensor inside the main cylinder, which required the full part to be replaced. Furthermore, I was informed that the part was on back order with no estimated arrival time, meaning I could be without my vehicle for an extended period. As a temporary solution, I was provided with a courtesy rental, but it was a 5-passenger vehicle, which does not accommodate my entire family. Since I specifically purchased a 7-passenger vehicle for my family’s needs, this was not a suitable resolution. Given that this was the second instance of brake system failure in less than two weeks of ownership, I no longer felt safe in this vehicle. I was deeply concerned about what could happen if this issue were to occur while driving on the freeway or in a high-traffic area. This vehicle posed a significant safety risk to myself, my family, and others on the road. Due to these repeated and unresolved safety concerns, I formally requested the cancellation of my contract and a full refund OR the replacement of this vehicle with a different, safe, and reliable model of equal value. On March 27, the General Sales Manager contacted us and expressed his willingness to help. We met with him on March 30 and explained that our goal was to replace the vehicle with the same model and trim. On March 31, he informed us that he had located the same vehicle through a dealership trade and that it would be available for pickup the next day. We returned to the dealership on April 1 to take the new vehicle. The General Sales Manager assured us it was the same as the original and, while $200 more expensive, he would not charge us the difference. However, after bringing the vehicle home, we noticed that several features included in our original purchase were missing — specifically, the 120-volt power outlet, rear pedestrian alert, and the HD surround vision 360 camera. We understand that this vehicle includes additional accessories, which contributed to the higher price. However, those accessories could have been added later at our discretion, whereas the 360 camera is not something we can add after the fact. We immediately contacted the General Sales Manager to raise our concerns. He stated that his focus had been on matching the color and panoramic sunroof, and was unaware that these key features were not included. He emphasized that the replacement vehicle included other accessories, justifying the price difference. We expressed that while the additional accessories were appreciated, they were not as important to us as the surround vision 360 camera — a feature that had significantly influenced our original purchase decision. We inquired whether the 360 camera could be added, and he said he would consult the service department. After limited follow-up, I reached out again on April 7 and was informed that the 360 camera could not be added, as it could not be programmed to the new vehicle. We expressed our disappointment, as we had been assured that we were receiving the same vehicle. We feel we’ve lost out on a key feature that was important to us from the start. Had we been properly informed that certain features were missing, we would have seriously considered other options — even if it meant choosing a different color or accepting a higher cost. We truly appreciate the effort he made to price match and secure the same color vehicle for us. However, being offered our original vehicle in return as a resolution— which we had previously declined due to serious safety concerns — felt dismissive and did not address the loss of a feature that was important to us. The general sales manager has informed us that he is not willing to offer any other resolution. The dealership should offer to replace our current vehicle with one of the same color and including all the key features from our original purchase, particularly the HD surround vision 360 camera. We believe this is a fair resolution that aligns with the assurances we were given during this process. Thank you for your time and consideration. We look forward to a prompt and satisfactory resolution.

Quick and friendly

Friendly, helpful wonderful service

Juan was helpful and explained the process in detail.

Hayden and were AMAZING! I talked to Hayden and he was so comforting and reassuring with helping me find the right vehicle for me and my kids! He had everything set up for me to learn about my Trax and when I did my paperwork it was super streamlined and efficient. I am so grateful for my new car! I can’t believe it!

It was great

Everybody was friendly, easy going and very knowledgeable

Bronoil really did fantastic with us

Mark Youhana my service guy went over and above to help me. I have a breathing problem and Mark ran over to the small cafe on site to make sure that they were open so I didn’t have to walk over there for nothing!! I’ll never forget that. Thanks again Mark!

Everyone was very courteous and extremely helpful.

Everyone I dealt with were kind, knowledgeable and professional.

No waiting to check in and employee was very pleasant and respectful!

Great service

Always friendly and polite. BUT. Picked up my truck after being there for 3 days, only to have to take it back 5 days later for the same issue!!

Good

Broneil was great and made sure we got the deal we wanted and the car was perfect

It was memorable

Job well done

Sales person Broneil was so friendly and informative. Overall process was quick and easy..

Anthony was very helpful with getting me the Equinox I wanted

Friendly atmosphere

Service was timely and professional.

It was excellent service and fast

We were helped right away and found the Tahoe we were looking for.

DJ was very helpful in helping me find the perfect vehicle! He made the whole process feel less overwhelming and stayed later than closing time to make sure I got everything competed to leave with my new car that night. I will highly recommend this dealership to my friends and family

I brought my Silverado in for service a was informed by Mark I had 2 updates a the Chevy team handled them along with my service. Excellent customer service!!!

They were thourogh, & kept me updated on the progress.

Typical ridiculous back and forth negotiations

Brad was very helpful in getting my tires right away for me. Big shout out for Brad.

Simple oil change took almost 3 hours. Employees were friendly. I pay for instant and can’t make oil change appointments on the app. You would think that would be an option at 40 dollars a month.

They left oil smudges on my hood of my new truck

DJ was very knowledgeable and so nice, everything went so smooth!

My advisor was very nice and professional

Got in right away to service my cars transmission. The service team and the office team were great, wonderful service.

Great customer service Finance department was very good But!!!! 4 days after my new purchase,vehicle ended up in the shop with electrical issues.

No complaints everything was taken care of and great customer service thank you

Fast and efficient.

Great job and fast dealing

I had to wait, in line, for an hour to drop off my car.

Very well run and organized company

Had prior issue with truck came back several times for dame issue, seems like its working good now, but time will tell. Nater was good and guaranteed my truck was all fixed now, I will come back for my truck repair needs

I’m not fond of the new procedure for oil changes. When making an appointment it’s hard to get the time that works for me. Usually it’s days out and it’s hard to adjust my schedule so I get there early and wait in line (usually first or second) but now with the new procedure I can’t tell where in line I’m at. The lube service writer was helpful. The old procedure would have vehicles lined up almost to McHenry so maybe this is the reason for the new procedure although they’re still backed up to McHenry since all vehicles, service and lube are in the same two lanes instead of six.

Easy

Upon my arrival and waiting for ervice. The employees made sure to take care of everyone in the order in which they came. They took care of exactly what I needed which was an oil change. The digital feedback form gave me input on what was completed and when I should take care of on my next service.

Quick honest service

We had the privilege working with Norberto. He was incredibly helpful and skilled with what vehicles were on the lot. He also went above and beyond to find us something right away. Overall super professional, and a nice work atmosphere with other employees.

The man that helped me, I think his name is Bradley (I could be wrong I don’t know where the paperwork went), was super helpful! He was kind, explaining everything that was being done to my truck in actual terms but also broke it down for in terms I would understand without making me feel dumb for asking for clarification. Super great experience.

Buying a car for the first time in the US, I was prepared for a potentially painful and stressful ordeal. To my surprise, the entire experience at American Chevrolet was exceptional. DJ played a huge part in this—he was knowledgeable, patiently answered all my questions, and kept me informed every step of the way. His dedication to finding me the right car truly made a difference. I'm thoroughly impressed and wouldn't hesitate to recommend American Chevrolet, especially DJ, to anyone looking for a new vehicle.

The experience went well until I received the amount financed a day later. The price I agreed to with the salesperson does not match the amount financed. I am getting charged 3500-4000 more. I don’t know where it when wrong but my total that I gave consent to was 83,400 with tax licenses and everything. The total out the door got changed without my consent to 87400ish. This was not disclosed and not the price that I agreed upon otherwise I wouldn’t have bought the car and waited.

When I was picking up my car they gave me a higher price then we had discussed on the phone In the past few months I spent thousands of dollars and when I had this work done they wanted me to spend more to get more work done

A little different organization but well put together from getting there to checking out

I checked the American Chevrolet web-site and saw that tax and dealer incentives were available for a selection of Equinox EVs, so I went to the dealership that morning. I was introduced to Hayden, who was very knowlegable about the Equinox EVs. We worked through the various vehicles that were still available, what options they were built with and which incentives were available for each. I planned to buy a "Base" model, to stay within my budget restraints. However, Hayden was able to confirm some additional discounts that I was not aware of (Costco, for example). As a result, for only a modest increase in purchase price, I was able to purchase a nicely optioned LT2 with the black roof. My friends and family (including my 10 yo grandson) think the vehicle is as visually stunning as I do. After the sale, Hayden has been VERY helpful in assisting me with how to charge at commercial chargers and at home (so far only Level 1... electrician will be here next week). American Chevrolet was the 3rd Chevrolet dealership that I had visited in the last month or two, but they were the only one that had any significant inventory to choose from and who assisted me to understand the available incentives to make an informed purchase decision. Thank-you!

I checked my vehicle/Truck in (appointment ) for an Oil Change & Tire Rotation. I had a couple of cups of coffee while waiting in the Lounge area. Waited I waited approximately 1-1/2 hours. I was advised my vehicle/truck was ready with only minor issues (Air Filter & Belts) for next Oil Change!! Staff was very friendly & courteous!!

I appreciated the prompt response my service advisor gave me.

All staff were extremely helpful and knowledgeable. Hayden offered to be available for any questions should they arise. It was a refreshing and pleasant experience. I would recommend this dealer and Hayden our sales rep to anyone.

The service advisor and overall service was excellent. When I got home, I found grease by the door handle, driver side. When I wiped inside my car, I noticed some more grease inside the car. Last year was the same issue. All mechanics should not touch the car unless they have new gloves.

Alright

Everybody was friendly and helpful.

It was fast and easy everyone there did a great job especially our sales man Hayden he is the best!

I went to get my oil changed. I thought there was an express oil change, which is what is on the sign. One hour forty five minutes later, for an oil change. I won’t go back for that.

Was greeted as soon as I pulled in and the car was ready in the time they said it would be.

Hayden was great to work with and very knowledgeable. It was a good experience

Manny was a good salesperson

Very efficient, friendly staff. They did a great job getting me everything I wanted and provided amazing service!

I have been going to American Chevrolet for a few years now and they are always customer friendly and accommodating. We were Will’s first customer and sale at his new job at American and he did a great job answering all our questions. Will also followed up with a phone call to check to see if we had any addition questions or concerns about our purchase of a new pickup. Thank you,

the mechanic went above and beyond

Good

Very courteous and timely done

Came for motor, transmission oil and filter change. Scheduled online. Everything went as smooth. Let me know if suggested items.

Very knowledgeable and helpful

Hayden was awesome! He was very helpful and knowledgeable with all our questions. During the whole process he made us feel like family!

Very professional

I had an appointment at 8:30 and it wasn’t on the paperwork then I had to wait almost an hour while the walk ins were helped even though I had an appointment and had the confirmation to prove it. The service rep said he would call me when my truck was ready for pick up, he didn’t. I needed my truck so I returned to the service dept at 5 to check the status and he just never called.

Very Helpful, knowledgeable staff.

Had appointment at 10:00 oil change got out 11:45. Never takes that long

This dealership i always go and got my 2 trucks with them

Great service. Even with them being down some employees they still where really friendly and helpful.

Hayden helped us with the test drive and the rest of the information to make our decision.

Fast educated service on purchase

It was a smooth experience. The sales advisor DJ, communicated clearly on all aspects and help me explore the different options available to me.

Good: Service writer Juan Moreno did a great job. Repair was accomplished quickly. BAD: Even with an appointment I had to wait a full hour in line. The service department check in process renders having an appointment completely pointless. This really needs work!!!

The final result of my appointment was fine,but I had problems of getting information what was going on. Took a few phone calls to get a return call.

I made and appointment for 8:30AM on July 12th. My car was not taken in until 9:30. A gentleman that worked for you asked me how I was doing. I told him I was not happy and explained. He stated you were short handed today. He said he would make it right. I told him I already was getting a military discount. Service is the only thing that sets you apart from other places. I can get a oil change at any dealership for the same price. He did make it right and I am a pretty tough customer. I appreciate the discount but it would be great to keep on a timely schedule with appointments. I do understand that it is difficult but this is what people remember. The gentleman was very understanding and listened to what I was saying. Maybe you could give some incentives to the hourly workers in the oil change shop to motivate them. Thanks Tim Martens

Good

We had a great experience again at this dealership. Our sales guy Norberto was helpful and took care of us from beginning to end. He went above and beyond to help us.

Everyone is extremely friendly. Justin, from the Service Department, provided me with a detailed explanation and assured if I had any questions.

Great service keep up the good work.

I showed up and saw the service line was super long. However my appointment was honored and I was able to get my service taken care of in time. Great service!

When I called to make an appointment, the person who answered the phone said that they didn’t make appointments for service. It was walk-in only. But Travis took my car anyway. He gave me excellent service. He even gave me a 10% discount since I had been guided wrong on the phone. Thank you Travis!!

It was a great experience! They help complete the process in a professional matter.

The technician that greeted me when I pulled into the Express Service lane was very polite and courteous. He was dressed neatly, spoke clearly, told me what service I was having done to my car. It only took about an hour and I was shown where I could find my car. Once again, very polite and he thanked me for choosing American Chevrolet.

Check in was fast and easy and as soon as I drove in and car was ready within amount of time I was told it would be ready

Larry in sales and Chasity (internet manager) were extremely helpful and answered all questions I had and made the new vehicle purchase smooth.

Handling of my service was good also taking care of a recall that I wasn’t aware of and the washing of my vehicle

ADVISOR WAS GREAT !!!

Easy quick and fast

It didn’t start so well their third-party advertisers advertised an oil change at $69 even for my truck, but I knew that was wrong , Justin the manager for the oil change department did make it right for me. I knew of course I wasn’t getting a $69 oil change but made it very satisfactory for me.

I was warmly greeted by BB when I first arrived. He answered my questions and listened. He was very helpful in making a decision on which Equinox to buy. No heavy pressure or high pressure to purchase. I was not looking forward to purchasing a car--it had been 20 years since I stepped into a dealership. BB made it a good experience. He has a great sense of humor and we got along well.

Justin was friendly.

Everything was great!

Matthew and mark made my experience of servicing my vehicle extremely easy. I will continue to come back specifically because of them.

I purchased my car from AC and I ended up talking the plunge again. The experience is still same…the best in class! Larry H and Hector, Marcos, Guillermo, even Nadia and the girls at the service cashier desk all make you feel like you matter. It’s not just a financial transaction it’s buying a car from a loyal friend which is why I’ve purchased 2 from here. If you want to feel mattered and well taken care of. , American Chevrolet is the place to go!!!!

When I purchased the Restall ceramic coat. I specifically asked for a paint correction before signing the contract. Meaning I told them I wanted all swirls and minor scratches taken out before treated. They did remove the minor scratches but the swirls are still there. The communication was very clear. I told Just when I checked the car in and when I left I told him the car did look better and the minor scratches were gone but I was not happy that the car wasn’t properly prepared. I will say that Justin was a very very helpful service coordinator, I was going to be late for work and he moved things along very quickly for me. Very impressed with this you man! Also thank you for the Lyft transportation it was on time and good drivers. I would like to discuss correcting this problem for this service we paid for. Thank you Phyllis Govia 209-380-4222

Friendly made feel at ease no hassle I would recommend highly

Norberto was very helpful in every way and made our process very smooth.

Prom t and courteous service in all the personal.

Everyone was attentive and kind.

The service was great and I was informed of every update possible.

Everything went well.

Larry was very informative. He answered all of your questions. He was very kind and helpful throughout the whole process.

Justin was very welcoming and got me out of the door ASAP since I had to go to work

Professional and friendly

It was fast service

Very prompt and courteous.

DJ was great . He worked with us to find a payment that worked for us and was very helpful.

Everyone was very nice

We felt heard by our advisor and did everything he could to get us into our new vehicle

Great service!

Very professional and courteous

Had an appointment, easy in easy out...

Excellent staff Worked with me in a lot of ways Really appreciative

I arrived at 7:45am for an 8:00 appointment for an oil change. Three cars in front of me in the appointment line. About 6 cars in the non-appointment line. At 8:20am, an employee gets in my truck and moves it to the side to allow a vehicle that arrived AFTER me to go in front of me. Not sure if they had an earlier appointment or not, but if they did and were that late, employees should've just left their vehicle after mine. Meanwhile, two vehicles that arrived after me for the non-appointment line had already been serviced and left. As well as others in the non-appointment line. At 8:38am, my truck gets pulled into the back lot out of sight. At 9:35am, my truck is pulled out of the main service garage and parked behind the fence. I walked in to ask about my truck and at 9:42am, I received the keys to my truck. So, apparently making an appointment for an oil change is the slowest way to get my oil changed. I've had issues here twice before with my oil filter leaking oil in my driveway after a service. Having to go back to have it serviced again/fixed. Both times I was told that they had a bad batch of filters. Come on. I'm not stupid. If Chevy had a bad batch of filters, I would think that they would've returned the filters and gotten better ones. There was a couple there with two vehicles in the appointment line in front of me. They were still there after I finally left. Again, not sure what service they were getting performed but it is the Quick Lube Service Center so it's not like they were there for an engine rebuild. If someone makes an appointment, it should be honored and done somewhat efficiently. I don't expect an IndyCar speed pit stop. But an hour and 42 minutes for an oil change is pretty long. I probably could've taken all four of my cars to Jiffy Lube and been in and out faster with the same level of service. And yes, I kept track of the times because I knew there would be an issue after seeing my truck moved out of line for no reason. I don't expect, nor want, a free oil change offered. I want American Chevy to provide better service. Like they used to do. If someone has an appointment, they should be taken care of in a timely fashion. Go to the doctor's office with an appointment, you get called before a walk-in (unless of course it's an emergency). Thank you and I hope that the service improves. No excuses anymore. Fix it.

Thank you

Exelent job, keep it up

Professional and streamlined

👍

Martin was great

Justin had great customer service! The actual oil change took a while but that was okay, I was able to get work done in the lobby area.

Always really professional and easy to work with.

Great experience,Matthew was great,always available to answer questions.The whole process was seamless and very professional.

Hector made the process so easy, answered all my questions, and called to follow up with me after my purchase. Dealership worked with me to get my out-the-door price. Great dealership!

Quick, friendly service.

The manager Justin was very nice and provided a very good services . He make your the clients are happy with the service.

Had my car since 2017.only use them.never had a problem..great service.

Timely service. In addition they took care of a recall I was not aware. A very large THANK YOU.

Jesse met with us at the scheduled time. He walked us through in details on how to operate the car and explained all the features of the car. This helps tremendously as this is our first EV and we do need someone who has in-depth knowledge of the vehicle to guide us and answer any questions that we may have.

It was excellent.

Did a great job in a timely matter

Great job..very happy!

Emploee at Service Department was knowledgeable and great coworkers with. Ansewerd all my questions with the service and recalls on my Chevy Siverado

My experience was very good. I couldn't find out what went wrong with my Silverado. So I took it to American Chevrolet they had it one day ready to go again. In and out didn't take me to the bank.

All good

Great customer service. Justin was very helpful. He took his time with answering questions and explaining what the techs did. I dont plan on taking my car anywhere else.

The person who helped me is a very kind person,he treated me like family,I am very happy with his work..

I took my 2011 Equinox in for diagnosis and repair. Running rough Check engine light on. I was told that the work could be done if I could leave the vehicle overnight

Justin was amazing from beginning to end. Great customer service. I’ve been going there for many years. And this visit was great

Great service. Purchase was quick and

Service dept. had my truck for over 2 weeks. Received my truck yesterday after returning my rental and I had to bring my truck back today because there was still an error code. No rental for me so I was given an Lyft to work and now I’m here at work with no truck or any idea on how I’m getting home.

For car buying, it was a quick experience and our salesman DJ was focused on what we wanted instead of just getting another sale. He answered a lot of our questions, gave us time to check out the car and test drive it. He even gave us time to discuss privately about our options before coming back to see what we chose. Overall, I'm happy with my experience and purchase.

Mark was very professional and exceeded all of my expectations on getting my vehicle taken care of.

Broneil was great to communicate with via text/phone even prior to us coming in for the car purchase. He was great to work with and kept us laughing. We were a little disappointed in the offers we received for our 2 trade in vehicles. We did our research and definitely feel we were low balled especially when we saw a few days later how much more they were selling our trade ins for.

Robert was my service technician. From beginning to end, first phone call to pick up if my vehicle, everyone was incredibly accommodating, kind and understanding. When your vehicle breaks down it's extremely stressful and expensive. Robert mitigated the stress of the total experience for me! Sending all my appreciation for a job well done.

Justin was great!

Quick, efficient and friendly!

Fast and polite, love the appointment times

Prompt

Hayden did an awesome job on the whole visit up to the transaction, he also showed all the functions of the car before leaving the dealership. Would definitely recommend and go back to making a future purchase

Awesome people!

As usual all went well

I had one of the best dealership experiences ever thanks to Gene in the sales department at American Chevrolet. I called just before closing on a Friday night to ask if a specific vehicle was still in stock. Gene not only confirmed it was, but he also took the time to listen to my situation. Since I live two hours away, I explained that I wanted an out-the-door price before making the drive. While most salespeople would push for an in-person visit, Gene was courteous, professional, and understanding. He went through the right pre-screening questions, and after confirming my interest, he honored my request and provided a fair price that I was very happy with. The next day, Gene promised to have the car detailed and ready for a quick process, knowing we were coming from far away. True to his word, when we arrived the car was parked right out front, cleaned, and ready to go. Gene had everything prepared, making the entire process smooth and stress-free. From start to finish, Gene delivered excellent customer service. I feel very fortunate that he picked up my call that Friday evening. Thanks to Gene and the American Chevrolet team for making this the easiest and most enjoyable car purchase I’ve ever had!

Real nice sales man norberto very professional

We had a great experience buying a car. Our sales, Martin made it easier to make a decision on what car was a better fit. He was patient since I was indecisive and provided options and information that help me with my choice. I also had an option to choose different coverage to maintain my car. This is our 4th Chevy purchase and we will continue to come back because not on the cars but also the personnel.

Justin did an awesome job. Very helpfully

Service was good. But took way too long for the service. I put some notes on my appointment.I ask for military discount, tire rotation and to use my banked points and were not read by the staff. Even with an appointment and waiting took 2 hours for a simple bit change.

My experience with customer service was ok, my only bag experience is with my truck. Now that my truck engine broke and had to be replaced I don’t trust my truck anymore, I’m afraid that my truck gonna brake down once again .

It went smoothly, no issues

The quick loop guys did a great job on my truck done early called me when it was done, told me when I can pick it up. The only problem I have with American Chevrolet. Now is the cost to do an oil change and nothing else is a 100. And $75. With the previous owners, they did tire. Rotation, and it was a full service for a $130. So I won't be going back there.

The service was excellent! My only complaint is the furniture in the waiting area. Extremely uncomfortable.

I had an appointment and service completed when said.

The process has been simplified and the speed of the service has improved. Before I dreaded getting my car serviced and now its quick reliable and I'm on my way faster! Justin is awesome and actually cares and always goes above and beyond. He has made a huge difference since I first started service appointments at this dealership.

Exactly what I want

I was told it would take an our and it was done within an hour. Those I delta with were very friendly

I accidentally put DEF fluid in my Chevy Silverado and Nader and the team did exactly what they said they would. As soon as I picked it up, I attached the trailer and a rebuilt PIANO for a client and drove to Montana and delivered it. The truck was flawless. I really appreciate the job that was done without incident. I will try not to put DEF fluid in the tank again laugh out loud. Actually my wife said she won’t let me.😜💯

Very attentive knowledgeable helpful truthful we had questions they found it if ever I would gain a slot for valley cap I would return

Justin was full of information and great at customer service. It was an enjoyable experience and i really appreciated him.

It was fine. Communication was good, and service was completed on time.

Very Good service

They were on time for my appointment!

Service was performed on time.

Everything was great

Salesman “Gene” was great! I love the truck that was picked out for me.

Zack started and finish the sale of my 2026 Z06 and with the help of Mike everything went perfect and thank you Phil for putting all the cool parts stuff on the car!!!

I was in a pinch and needed a new vehicle immediately. However, I was unable to get to the dealership due to being stuck at work with no car now that my car was dead. I call American Chevrolet cause I had heard great things about them and was immediately connected with Hector. Hector listened to everything I needed and found the perfect fit for me. He worked with my budget and helped me get things finalized without even stepping foot in the dealership. They emailed me the documents I was able to sign them electronically and the icing on the cake was Héctor delivering the vehicle to me in Turlock. I couldn’t have asked for a better experience on a new vehicle purchase thank you Hector Gus and the entire American Chevrolet crew for your help with my new vehicle.

Good service, but had the same DTC code pop up after week after repair was completed.

The best

I initially set up an appointment for an Oil Change on my 2018 Chevy Silverado. During my vehicle service, I waited in the lounge. The attending Technician was absolutely courteous. My vehicle service was completed in a timely manner. The Technician advised me of the work performed. I left the Dealership, in my above vehicle, totally satisfied!👍😉

The staff was super helpful, informative, and got me in and out in a timely manner.

Great service. Will definitely have all future services done at this location

Fairly quick, thorough, loved the complimentary first time oil change.

Great sales people, I dealt with one named Gene and he was awesome very helpful

My baby was well taken car of! Thanks to all recipients, mechanics, and Mr Naider

I appreciated that for a oil change and tire rotation the Express Service Appointment line was available. We were on time and Chevy was on time and job took exactly what they said and we were in and out and very satisfied. The technician that took our information was very helpful and efficient. Thanks for a good experience and see you in 5000 miles

I bought my 2023 Trailblazer in May of 2025. This was my first time taking my vehicle for servicing. It was an extremely positive experience. I was so very impressed with the Service Dept. Team! Justin O and Carlos were the best, as were the other service professionals in their department. All of the work they completed was done quickly and efficiently. I waited in the coffee cafe, who provided both great coffee and service. Overall, I was very impressed and completely satisfied with my service experience. The office staff who completed my final transaction of payment for services did a fabulous job! Thanks so much! Donna M

Mark always goes above and beyond to take care of my vehicles!

Mark was amazing !! Communion was great

I worked with DJ Sternick. I’m extremely satisfied with how everything worked out. DJ was great. He answered all my questions, helped me understand the process and made something that could have been very complicated, uncomplicated. DJ was great and I would work with him again if I ever needed to purchase another vehicle.

It was super Quick, the staff was friendly, answered all my questions, and it’s a really clean area as well.

Hayden was able to help us every step of the buying process. We really liked his approach and knowledge of the vehicles. He was able to explain every feature of the vehicle as well as support on the financing.

We were greeted promptly and service was done in a timely manner while we waited.

Looks like it was a busy day. I was there early, Justin was able to get me in and out in a timely manner.

Just a routine oil change. My appointment started on time and actually finished earlier than scheduled which is rare. The oil changes are nice because they are thorough but in the past some have taken hours. This was on time and quick, and I will definitely be coming back.

Quick and friendly service

2023 Chevy Equinox oil change & tire rotation, 2nd time visit since purchase, treated with respect and explained with detail work completed.

We have been doing business with American for years. Great service and Sales Rep was great

I had an apointnt and still took 2hrs from app. time to change oil rotate tires and check the car over change cabin and air cleaner

I was treated respectfully. I was given information about my maintenance request. How much it would cost . They showed me my fluid levels.

The wait time was to long, over four hours

Great experience ! Mark was friendly, knowledgeable and made the whole process quick and easy

Accepted an appointment on Wednesday and didn’t even get vehicle back until following Monday. No parts need and did a small computer update and chsrged $460.

The service department was quickly able to get my car checked in so that I could get back to work before 8am which was great. They also already had the free NACs charger adapter in stock for me which was kind of a surprise. Everything went well.

It was excellent 👏

Always have a good experience! Everyone is very helpful

It took almost a month to replace the motor in my 2021 Silverado I was told that the mechanic working on it was being pulled off to do other jobs. Also, I don’t know why they just didn’t stay on it get it done not to mention the 3.0 Duramax blew up at 118,000 miles this truck was serviced every time on time not to mention the transmission went out at 114,000 miles. That was another $7000 in general motors picked up 9000 of the $15,500 motor replacement not happy.

Fast service

Great experience with our salesman Will. Thank you for your kindness and helpfulness in obtaining the Equinox we wanted to purchase!! We would recommend this location and sales professionals to any of our family members or friends!

Again excellent service, again Mr Naider went above and beyond

Very nice experience Zach is Very helpful and professional

Robert was very pleasant and I got my car back sooner than I expected. I will continue to use American Chevrolet for all my repair needs!

Sales rep DJ did a great job

Friendly and thorough

Making an appointment on line was quick and easy. I arrived and was greeted promptly and service (oil change and tire rotation) was quick. I appreciate the service.

Robert was great, he kept me informed and we got our vehicle back very promptly. Great service Thank you

Good customer service took care of my recall happy customer

I mean i feel if it all works out properly i got a fair deal time well tell

I recently brought my truck in for an oil change, and Justin provided excellent service. He was very helpful and made the experience smooth and efficient. Highly recommend!

Had an 8 o’clock appointment Carr didn’t get on till nine. I didn’t get out till 930. That’s not acceptable.

I was given two appointments for my needs all went well very efficient

Naider, the service manager, was fast, friendly and efficient. Great guy guy and knowledgeable.

Service department was able to include a part installation into my original appointment and was only $60 for the service.

Always fantastic service!!!

A year ago my oil change was $125, this year it was $175. Last year the labor charge was $48 , this year it was $98. The oil and filter costs were the same price. Unless you gave your techs a 100% raise, you are guilty of price gouging and I will not be returning to you dealership.

Gene was great and patient 10/10 experience!

Had an issue with a misaligned truck bed from the factory. The service team was helpful and professional in correcting the issue. The advisor I worked with (Nader) was top notch and the experience I had definitely sets a high standard.

Excellent service

I was on time for my appointment! They were ready and completed my service on time as told

They got me a Killer Deal on my Dream Truck!

Very nice service attendant that checked me in. He was polite and courteous. He was working short staffed and it took over two hours to finish the oil change. He had every right to be upset, but never showed how he must have felt. Bravo!! Good job overall.

Service was fast

Sales person Hayden was

After having a recall done last month and the 3 weeks later my info system went down which is the radio , gps and all settings functions. So first i waited 2 hours and couldn’t fix it , second time left my truck there all day to get the the news it’s no longer working. Third trip was the installing of a refurbished information system. Never heard of after 5 years the radio going out . After watching YouTube videos I see it’s a common problem. So three days ago I spent money that was for Christmas bad timing and no breaks from dealership shoot didn’t set my clock , take seat protection off. Merry Christmas to Chevrolet

Borneil was a great salesman and helped me pick the truck that was right for my needs.

I had an excellent experience at American Chevrolet thanks to Larry. He was incredibly friendly, patient, and made sure I was completely happy with my purchase. Larry took the time to really listen to what I was looking for and helped me find the right vehicle without any pressure. He also went above and beyond by helping me set up the car’s features and making sure I understood how everything worked before I left. I truly appreciated his professionalism and kindness throughout the process. If you are looking for a great car buying experience, ask for Larry you will not be disappointed!

Our experience was great. Our sales Norberto Perez made the process easy and painless. We walked through quite a bit of your inventory and even test drove a different vehicle. The vehicle that caught our eye wasn’t even in the system. It had just been delivered. With many trips out to the lot to get VIN numbers, etc Norberto somehow made it all happen. When we left, we drove away in everything we wanted.

everything was great! the only issue is my Chevy Ap is still not showing that i changed the Air filter. I know when I called to schedule appointment they siad the Ap was having issues. I think it is a Chevy ap thing, not a dealership issue

Gene was great to work with. Very helpful

Organized , friendly

it was a great experience, Broneil Barmi was wonderful and went above and beyond assisting us in getting our new car!

Professional and courteous

Service was good and technician was very polite and helpful.

The people who are working there are very friendly the service they didn't take that long the only thing I have is the price is a little steep other than that it was good

Seamless and no pressure

Great service, I would trust my baby with anyone else.

Quick service

Always great service

Had to wait about 20 minutes past my appointment Time.